Below is a table that contains the know error messages you might find in your way, along with the resolution.
|Circumstances triggering alert
|A new application release is available. Preparing to shut down and restart...
|That is just to let you know the application is about to install the latest update
|Checking for updates
|This will show at login. Nothing to do on your end, just wait for any potential update
|Connection refused - please ensure the SystmOne client is running
|Make sure TPP is running.
|Error fetching population
|Double check you have the right organisation selected in the
|No updates found.
|Not so much an error, it just means you have the latest version of the application
|Patient has no clinical task
|When patient view is empty because unticked ‘show all’ button and all actions were green
|Patient not found or has no relevant actions
|This patient does not have any monitoring needs and there are no actions to be carried out.
|Patient task saved successfully
|All is good
|Saving the current page/record
|Settings saved successfully
|All is good
|'The EHR Interface has not been correctly initialised. Please make sure your EHR is running and restart your Abtrace Monitoring Tool
|Make sure your EHR provider (TPP or EMIS) is running
|The Emis username cannot be empty
|Make sure to fill in the Emis username you are using
|The password cannot be empty
|Did you forget to type in the password when restting the password?
|The passwords do not match
|Make sure the passwords are the same, when resetting the passwords
|The username cannot be empty
|Make sure to input a username when logging in!
|There was an error saving dataPatient record may not have been updated correctly
|Something went wrong. Try reopening the patient again and saving the changes you made
If you can't find the answer you're looking for, you can always contact us at firstname.lastname@example.org